UFresh Supply Chain - Customer Facing (Fresh Graduate)

Key Accountabilities:
1. Full stock availability in the market
2. Brilliant customer experience
Key Responsibilities:
CSC:
- As a SC ambassador (to represent all needed functions of UVN SC), work with high levels of customers for E2E SC operation and joint value activities (by customers)
- Drive internal stakeholders for service improvement actions
- Manage the team for a smooth and efficient daily O2C operation (by customers)
- Build/enhance country O2C processes and control compliance (1)
CFS:
- Manage a healthy stock at customers by proposing orders through understanding their true demands
- Fulfill daily orders as much as possible by identifying RCs of loss and work with all stakeholders for corrective actions
- Manage delivery timing in accordance with delivery/receiving capacity
- Handle delivery & payment issues, recall, return, liquidation and other customer queries, complaints

- Bachelor's degree in Economics, Business Administration, Supply Chain Management, Logistics or related fileds

- Fresh graduate or less than 2 years of working experience

- High emotional intelligence, especially empathy
- Passionate about relationship building
- Great interpersonal skills & negotiation
- Adaptability and flexibility
- Problem-solving skill
- Team-work