[URGENT] Customer Service Executive (English)

• To response and ensure the customer enquiries and requests are addressed in a timely manner.
• To coordinate with sales team, other internal teams, suppliers to ensure the product quality and customers’ requirements are met.
• To handle customer complaints according to the Company procedures and service standards.
• To communicate with sales team and key vendors regarding the latest development of the customers and to maintain updated customer profile information.
• To proactively share among team members on new product/ system knowledge and on lessons learnt from the mistakes to improve the quality of the whole team.
• To assist and back up other team members and provide support and report to Supervisor.