User Support (Asset Management) - French Speaking

– Follow up and handle service tickets and complete the ticket with order justification information.
– Administer staff allocations manages requests, manages incidents, monitors the life cycle of allocations assigned to the Asset Management team, in compliance in short deadline (based on Service Level Agreements).
– Check and validate the compliance of certain requests with the equipment rules in force.
– Collect the employee’s information required for allocations delivery.
– Monitor equipment life cycle and ensure the traceability of movements in accordance with the processes established by the group.
– Keep IT asset repository up to date in the dedicated tools.
– Maintain reports/dashboard updated.
– Analyze issues raised by the users through ticketing platform, contact and clarify all needs/issues and help to solve problems.
– Ensure a continuous update of knowledge bases.
Attention: This position is not for those who major in IT domain.

– At least 1- year working experience with customer- oriented mindset. New graduates/ freshers with customer- orientated mindset are welcome.
– Professional proficiency in French (writing and speaking) is mandatory.
– Proficiency in English is a plus.
– It is a plus if you have experiences in one of below skills:

Microsoft 365 and related communication tools.
Service Now platform
Service Level Agreements (SLA) definition and how to use it fluently.

Must- have Skills
– Sense of communication.
– Sense of Customer Support/ Service.
– Can- do attitude.
– Be authentic, awesome, and willing to step out of your comfort zone continuously.
– Be a team player.
– Task organization/Autonomy in prioritizing activities
– Being open- minded, able to see the logic of things, to reason/justify logically.
– Willing to experiment new products/releases.
– IT know- how and critical thinking.
– Responsibility and autonomy.

Professional, Open- minded and Creative Environment:
– International, friendly, proactive, supportive workplace.
– Great teamwork with Agile mindset.
– Strong sharing culture to improve individual development.
– Respect different perspectives.
Individual Development
– Online internal learning hub with various categories in Software skill, soft skills, language skill.
– Be oriented and empowered for individual, team and organization goals.
– Career and personal development plan for individual.
– Extensive training and in- depth knowledge sharing sessions.
Special Care for Employee
– Sport, personal activities sponsor.
– Annual health check- up and premium health insurance for employee.
– 15 annual leave days + 6 sick leave days (plus 1 annual leave day for 3- year working).
– Dell laptop and external monitor for your work.
– 100% salary on probationary period.
– Various attractive teambuilding activities and company trip.
– Up to 2- month performance bonus.
– Work from home 2 days/ week.

Cập nhật gần nhất lúc: 2024-05-21 18:10:07