Ward Charging Secretary / Thư Ký Tính Phí Khu Nội Trú

A. General purpose of the position:

To handle WardCharging Secretary responsibilities as :

- A receptionist to welcome patient and provide information.

- Handling administration works

- Charging and checking of patient bill daily & upon discharge to make sure the charge is correctly & timely.

- Training provided to new staffs

B. Key duties and responsibilities:

1. Daily routine :

Must be fully handle followings tasks

- Receptionist responsibilities included: Welcome patient and patient relatives, anticipate the need to customer, give instruction to them as requested or needed. Handle phone call related to non-medical matter.

- Secretary works: Review discharge document and remind doctor to finish it before patient discharge, collect signature of doctor on discharge document. Scan discharge document. Return document to patient. Make appointment

- Charging responsibility: Charge correctly and appropriately follow the procedure and on time. Check charge before patient discharge. Check charge of other staffs in the team. Explain charges to patient and patient relatives.

- Liason with related people (Doctor and nurses) in case patient need additional explaination about the medical services.

- Handle certificate of birth / Certificate of hospitalization / Certificate of Death

2. Reports monthly included :

- Handle month statistic report of the department activities.

3. Other assignments :

- Any additional responsibilities as requested by the management

- Take part in the overall hospital management to build and apply policies/procedures at highest standards as required

1.     Qualification: Graduated from the University of economics, finance or insurance, business administration

2.     Experience: At least 2 years experience working in foreign companies

3.     Skills and knowledge:

-          Ability to work carefully detailed

-          Ability to communicate and behave with customers ingenuity.

-          Good Excel

-          Honesty, dedication, careful, intelligent

4.     Foreign language(s): Fluent in English (or French)