Windows/Linux Infrastructure Consultant

Locations: HCMC/Da Nang/ Ha Noi

INFRASTRUCTURE CONSULTANT (Linux/Unix)

Education and/or Experience

• B.S., M.S. or equivalent degree in Information Technology or relevant major
• At least 3 years of experience in delivering technical support services

Knowledge, Skills and Abilities

• Hands-on experience of Linux server administration skills; in particular with Oracle Linux Enterprise, Red Hat Enterprise or Unbreakable Linux.
• The ability to take ownership for assigned tasks on projects, reporting on personal progress
• Ability to communicate with the team and clients across multiple geographies
• Proficiency in English

Duties

• Engaging in the delivery of support services
• Monitoring, managing and resolving support incidents in conjunction with the central Managed Services Helpdesk
• Involvement in the development of new IT solutions and the maintenance of support documentation
• Involvement in pre-sales activities; giving technical input to proposals, delivering presentations
• Providing technical support, consultancy and administration across a range of technologies, principally Oracle Linux enterprise, Oracle Cloud/ Virtualization services and Monitoring services
• Scripting and automation with ability to create minor maintenance scripts
• Working closely with implementation consultants, offshore Managed Services consultants and client staff to scope and deliver projects

INFRASTRUCTURE CONSULTANT (Windows) 

Education and/or Experience:

• B.S., M.S. or equivalent degree in Computer Science, Computer Engineering, Information Technology or relevant major.
• At least 3 years of experience in delivering technical Support services in a highly corporate environment.
• Hands-on experience of Windows server administration skills across all operating system versions; in particular Windows Server 2012R2/2016

Knowledge, Skills and Abilities:

• Experience with Active Directory, Group Policies, DNS and DHCP
• Knowledge of Microsoft Private Cloud, Microsoft System Centre 2012 suite and Hyper-V virtualization deployment, migration and support
• The ability to take ownership for assigned tasks on projects, reporting on personal progress
• Ability to communicate with the team and clients across multiple geographies
• Proficiency in English
• Having certifications [Cisco CCNA, CCNP] and/or [Juniper JNCIS, JNCIP] and / or Microsoft certifications [2008, 2012 – MCSA/ MCSE or MCSD] is an advantage

Duties

• Engaging in the delivery of support services;
• Monitoring, managing and resolving support incidents in conjunction with the central Managed Services Helpdesk;
• Involvement in the development of new IT solutions and the maintenance of support documentation;
• Involvement in pre-sales activities; giving technical input to proposals, delivering presentations;
• Providing technical support, consultancy and administration across a range of technologies, principally Microsoft Windows, networking, storage and cloud / virtualization services;
• Hardware and Software installation where necessary;
• Scripting and automation with ability to create minor maintenance scripts
• Working closely with implementation consultants, offshore Managed Services consultants and client staff to scope and deliver projects;