Tuyển dụng 7 việc Làm Bpo Management

Tổng hợp, phân tích, báo cáo và đề xuất cải tiến cho team PMO và khách hàng.Tư vấn, hướng dẫn team xử lý issue, xây dựng phương án recover khi có sự cố phát sinh.Đào tạo, chia sẻ kinh nghiệm, tư vấn...

Contingency Plan Implementation and Activation Monitor the balance of workload and CSR availability.Review daily, weekly, monthly, and quarterly operational reports.Acquire and update knowledge of...

OVERALL JOB PURPOSE:Account Management & Engagement Associate is responsible for ensuring smooth operational coordinating, proactive performance monitoring, and timely resolution of client-...

ROLE PURPOSEresources to ensure service excellence, operational efficiency, and continuous improvement.The Workforce Management Manager is responsible for planning, forecasting, and optimizing...

Motivate CSRs and boost team morale.Manage CSRs, provide feedback & coaching to CSRs to improve service quality. Assure compliance of metrics & procedures on behalf of CSRs.Contingency Plan...

Production & Capacity Planning- Proactively analyze production data and market trends to anticipate future demand and capacity needs, making strategic recommendations and planning for resource...

About the RoleYou’ll be both a coach and mentor, helping them build the skills and confidence they need to perform successfully in their roles.As a Nesting Coach, you’ll support and train new...