Thông tin liên hệ
Gợi ý: Cung cấp đầy đủ thông tin như
309, Ấp Quân Vũ, Phường 3, Huyện Dương Kỷ Đồng Nai
[123job protected]
[123job protected]
31-03-1982
[123job protected]
Mục tiêu nghề nghiệp
Gợi ý: Cần đưa ra mục tiêu rõ ràng, tránh lan man
Trình độ học vấn
Gợi ý: Liệt kê tất cả các trường bạn đã từng học từ ĐH tới giờ
Major: Tourism sep 2008 - jul 2012
- Social science and humanity university- Viet nam national university
- GPA: 3.6/4
Kinh nghiệm làm việc
Gợi ý: Liệt kê, mô tả các công việc bạn đã từng làm
assistant guest service center manager (assistant call center manager) may 2018 - present
Main responsibilities:
- Oversee operation functions of Guest Service Center
- Train all staffs about standard operation procedures and other skills
- Arrange roster for Guest Service Center
- Handle complaint and make sure all guests are satisfied with hotel's services
- Coordinate with other departments within hotel to bring smooth services for guest
Instant Service Supervisor (call center Supervisor) june 2017 - Apr 2018
Main responsibilities:
- Oversee operation functions of Instant Service Center and Business Center
- Create all standard operation procedure for section to follow up
- Promote a helpful and professional image to all guests and to give full co-operation to any customers requiring assistance with prompt, caring and helpful attitude.
- Assist the Front Office Manager in training and coaching to ensure consistent delivery of product and service standards.
- Assist the Front Office Manager in maintaining regular and effective communication both to the Reception team and the relevant other department in the absence of the Front Office Manager.
- Train all staff about hotel emergency procedures and other skills
- Update the internal telephone extension list
- Prepare the weekly roster and time sheets for the Front Office Manager’s approval
- Create montly training plan
Achievements and skills gained
- Training skill
- Interviewing skill
- Recruitment skill
- Problem solving and organizational
- Communication skill among staff and customers
- Conflict resolution
Senior At Your Service Agent (Senior call center agent) august 2013 - jan 2017
Main responsibilities:
- Take in room dining orders
- Support and back up of reservation, concierge, sale, and event department.
- Solve all problems of in-house guest then inform related departments to make sure guest is satisfied
- Work closely with other departments to ensure the quickest service for guest.
- Use multiple hotel software to support multi-tasks
- Train all new staffs
Achievements and skills gained
- Administrative skill
- Working well under pressure
- Team -work as well as individual work
- Problem solving
- Time management
- Training skill
- Adaptable skill
Receptionist jan 2013 - may 2013
Main responsibilities:
- Welcome guest
- Check in/check out for guest
- Consult tour, restaurant, tourist spot, spa.... for guest
Achievements and skills gained:
- Communication skill
- Attentive to detail skill
- Problem-solving skill
Hotel Management Trainee jul 2012 - jan 2013
Main responsibilities:
Almost time working in Cafe Windsor as a waitress/ hostess
- Do cashiering
- Take reservation of guest via phone
- Consult menu and taking orders
Achievements and skills gained:
- Working under pressure
- Improve English Communication skill.
- Adaptable skill
English tutor 2008 - 2011
Main responsibilities:
- Teaching English for 10-year student
- Being student's partner to help her in her own life and school
Achievements and skills gained:
- English grammar
- Presentation skill
Kỹ năng
Gợi ý: Liệt kê danh sách kỹ năng của bạn
Management skill
Recruitment skill
Training skill
English communication
Problem handling
Presentation skill
Working under high pressure
Chứng chỉ
Gợi ý: Các chứng chỉ bạn đã đạt được
- Chứng chỉ Tin học
Hoạt động
Gợi ý: Các hoạt động bạn đã từng tham gia
volunteer student club 2010 - 2012
Working as volunteer tour guide for foreign tourists. Creating tours and guiding foreign tourists in Ha Noi city Creating the city tours for tourists I had chance to improve my English very much and also had chance to learn more about our country's culture
Giải thưởng
Gợi ý: Thành tích và giải thưởng đã từng đạt được
Sở thích
Gợi ý: Một số sở thích cá nhân
