Thông tin liên hệ
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0, Ấp Triệu Nguyệt Hạnh, Phường Ung Hợp Tuệ, Quận Thiều Lai Châu
[123job protected]
[123job protected]
11-05-1973
[123job protected]
Mục tiêu nghề nghiệp
Gợi ý: Cần đưa ra mục tiêu rõ ràng, tránh lan man
Seeking for a business development related to financial knowledge in order to enhance entrepreneurs business vision. With Operation & Retail Management knowledge, it is strongly supportive for my upcoming career path towards the great economist purpose.
Trình độ học vấn
Gợi ý: Liệt kê tất cả các trường bạn đã từng học từ ĐH tới giờ
Bachelor of Arts (Honors) in International Hospitality and Tourism Management Sep 2013 - Oct 2016
- Queen Margaret University, Edinburgh, United Kingdom
- Grade: First Class Honors, Top 1 in Class of 2016GPA: 4.0/4.0
Sep 2011 - Aug 2013
- Phan Chau Trinh High School, Da Nang city, Vietnam
Kinh nghiệm làm việc
Gợi ý: Liệt kê, mô tả các công việc bạn đã từng làm
Operation & Sales Department FEB 2018 - Present
Main responsibilities:
- Managing center budget to maintain targeted profit margin level.
- Managing delivery of academic policies and procedures concerning students.
- Meeting and with strategic partnes to create connections and bring customer to Center as well as increase sales revenue.
- Managing student database and suggesting tactics of exploiting for student recruitment, and services, customers need analysis, event and activity engagement.
- Control P&L statistic number always keeping grow
- Control Center's facilities, operation smoothly.
Recognition & Gains:
- Achieving target for 2 months in cash collection & new students, the another month kept above 70%.
- Bringing brand awareness to real estate partners, insurance company partners, etc.
- Re-registration rate is kept above 80%.
- Maintaining center at 5 star customer satisfaction and service.
Retail Operation Executive and Shopping Mall Management NOV 2016 - JAN 2018
Main responsibilities:
- Manage store operation to ensure smooth daily operations & achievement
- Ensure all compliance agreements in place with company policy, business partners and suppliers
- Support Retail Operation Manager in administration and operational matters
- Supervise & monitor outsourcing vendors throughout Mall Operation such as indoor & outdoor landscape, security, air scenting, etc.
- Training sale staff, LHS & Pan staff in regards to Mall Regulation, customer approach, customer service quality, etc.
- Knowledge in SAP systems.
- Knowledge in Giftcard Management
Recognition and Gains:
- Ensure that Saigon Centre - Takashimaya attracts over 500,000 customers coming over monthly.
- Solving customers' problems in conflict with retail stores.
- Keeping the shopping mall's operation running smoothly and bringing suppliers to owners
- Launching in CRM Mobile Apps project for the Shopping Mall which attracts thousands of user to join in. The project was presented in Headquarter, Singapore based. It currently makes Saigon Centre becomes more attractive, competitive in comparison with other world-class shopping malls.
Customer Service Associate, Full-time internship (6 Months) MAR 2015 - Sep 2016
- Manage and prioritize multiple concerns simultaneously such as customer's concern handling, reservation schedule check, constructive response email, etc.
Kỹ năng
Gợi ý: Liệt kê danh sách kỹ năng của bạn
Knowledge in stock investment since late 2017 & gain more than 20% profit.
MS Words, PowerPoint and Excel).
Logical thinking and creative
Public Speaking
Chứng chỉ
Gợi ý: Các chứng chỉ bạn đã đạt được
- Certificate in IT Management – Software and Database – ALISON Academy, Ireland.
- Certificate in Introduction to Software Product Management – The University of Alberta, Canada.
- Certificate in Project Management: The Basics for Success – University of California, Irvine, United State.
- Ambassador in the Flag Day “ Love starts with Giving” – Metropolitan YMCA, Singapore
- Certificate in Business Management – East Asia Institute of Management, Singapore
Hoạt động
Gợi ý: Các hoạt động bạn đã từng tham gia
Chiến dịch Mùa Hè Xanh 2017-10
- Tham gia phát quần áo, gạo cho các em vùng núi gặp nhiều khó khăn. - Tham gia xây dựng trường học giúp các e có được nơi học tậpGiải thưởng
Gợi ý: Thành tích và giải thưởng đã từng đạt được
Sở thích
Gợi ý: Một số sở thích cá nhân
