• Manage day- to- day staffing needs, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to improve team member...
La Veranda Resort Phu Quoc – M GalleryJOIN OUR HEARTIST TEAM: FRONT OFFICE INTERN“Where every detail tells a story – including yours”La Veranda Resort Phu Quoc – M Gallery, a proud member of the...
Ensure compliance with policies and procedures.Handle guest inquiries, check- ins/outs, and resolve complaints.Ensure smooth shift handovers and maintain accurate records.Supervise front desk team...
Purpose of Job / Job Summary for Duty ManagerThe Front Office Supervisor will primarily provide a support role while assisting with frontline operations. The Front Office Supervisor will be...
RESPONSIBILITIES: Guest ExperienceGuest assistance and problem resolution: Resolve customer inquiries and complaints in a timely and efficient manner, using a professional and courteous manner.Guest...
• Prepare basic operational reports and support service improvement initiatives.• Supervise and schedule lobby front office staff.• Work closely with the Customer Care Manager to support smooth...
To ensure that department budget is strictly adhered to.KEY RESPONSIBILITIES AND ACCOUNTABILITIES | VAI TRÒ & TRÁCH NHIỆM CÔNG VIỆCĐảm bảo ngân sách của bộ phận được tuân thủ nghiêm ngặtTo be...
Với mục tiêu xây dựng đội ngũ vận hành đẳng cấp tại dự án Silk Path Golf Đông Triều (Quảng Ninh), chúng tôi tìm kiếm một Nữ Quản lý bộ phận Tiền sảnh (FOM) – người sở hữu sự tinh tế, bản lĩnh và kinh...
OBJECTIVE:Be fully responsible for Duty Manager task at night time and handover properly to Duty Manager AM at 7:00During their duty, Night Supervisor is expected to lead as an example in terms of...
Process all guest check- out including resolving any late and disputed charges;Other tasks are assigned by Front Office Manager.Process all guest check- in by confirming reservations, assigning room...
• To ensure that you as a Assistant Front Office Manager are completely aware of all the hotel’s services and facilities, outlet operating hours and scope of service.• To ensure the computer “saves”...
Audits and balances cash drawer in beginning and end of shift.Answers the phone in a cheerful, professional manner, assists the caller or directs the calls to the appropriate staff members.Creates,...
- Định kỳ phối hợp với bộ phận liên quan lập kế hoạch kinh doanh hàng năm, theo quý, hàng tháng cho khách sạn.- Chủ trì công tác lập kế hoạch, theo dõi hoạt động mua sắm trang thiết bị, cải tạo...
JOB SCOPE SUMMARY:- The Assistant Front Office Manager supports the Front Office Manager in overseeing all aspects of the Front Office operations, ensuring smooth coordination, exceptional guest...
Assists and follows up guests’ requests and inquiries.Controls and distributes guest room keys.Assists in maximizing room sales and revenue.Assists guests while they are registering.Escorts guests to...
• Ensure furnishings facilities and equipment in lobby and front areas are clean and well maintained.• Guest related handling• Maintain appropriate standards of conduct, dress, hygiene, uniforms,...
Supervises the management of debtors, group and individual guest invoicing and cash operations.Makes sure that the hotel&039;s pricing policy and sales pitches are duly applied.Customer Satisfaction...
Front Office OperationsTask 1:Develop preparation plans for receiving VIP guests and ensure all arrangements are executed flawlessly.Review room rates on the system to ensure all information is...
Work closely with other departments such as Housekeeping, Engineering, Food & Beverage, and Security to ensure smooth and effective hotel operations and deliver exceptional service.Supervise all...
RESPONSIBILITIES:Guest ExperienceGuest assistance and problem resolution: Resolve customer inquiries and complaints in a timely and efficient manner, using a professional and courteous manner.Guest...
Supports the Front Office Manager in overseeing the daily operations of the Front Office, ensuring seamless guest experiences, efficient processes, and adherence to the hotel’s service standards
POSITION STATEMENT:An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well- informed to deliver Guests an exceptional...
