Account Services Associate

Job Responsibilities
Operation:
• Attend to customer queries and/ or requests assist to resolve service issues to escalate unresolved concerns to Team Lead.
• Comply with established operational control and audit procedures.
• Ensuring and monitoring the number of applications processed within the day to meet SLA
• Exercise vigilance when performing duties and highlight unusual and suspicious transactions.
• Handling daily operations (account opening and maintenance, update customer’s information, issue GEB token, print bank statements, etc.) as Maker to process on core- system and other relevant systems.
Admin supports:
• Crowns Send & Retrieve: identify correct archive boxes, place re- call box request, search for document and scan on PDF or filing archiving system as per internal and external team’s request.
• Bills reconciliation/ PO (Purchase order) stationeries handling.
And others delegated tasks will be communicated by management if there are changes and updates.

Healthcare Insurance Policy; Annual Health Check- Up Program
Annual Salary Review; Performance Bonus
Tenure Policy (Long- service award); Annual Paid

Cập nhật gần nhất lúc: 2025-11-08 00:45:03