Agent Management Executive

Objective:Responsible for managing and optimizing end- to- end pick- up and delivery (PUD) processes. Ensure cost- effectiveness, efficiency, and on- time operations by collaborating with agents, internal teams, and external vendors.
Key Responsibilities:

Cross- functional Coordination:Work with IT, Sales, and Operations to resolve UPS- related issues.Support shipment tracking, and seek new agents for better cost and lead time.
PUD Agent Management (Vietnam, Cambodia, Myanmar):Supervise daily pick- up and delivery operations; calculate monthly costs and report to Finance.Monitor agent performance, handle exceptions, and support CS/agents.
Agent Quality Control:Handle customer complaints, operational failures, and lost/damaged shipments.Conduct training and meetings with agents; work with IT to fix API/system issues.

Bachelor’s degree in Logistics, Business, or related field.
At least 1 year of relevant experience (logistics or DHL preferred).
Strong analytical, problem- solving, and communication skills.
Proficient in MS Office and Excel; Canva is a plus.
Good English communication (Chinese is an advantage).

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Cập nhật gần nhất lúc: 2025-11-06 06:40:02