Agent Management Executive- Chinese

Objective:Responsible for managing and optimizing end- to- end pick- up and delivery (PUD) processes. Ensure cost- effectiveness, efficiency, and on- time operations by collaborating with agents, internal teams, and external vendors.
Key Responsibilities:

Agent Quality Control:Handle customer complaints, operational failures, and lost/damaged shipments.Conduct training and meetings with agents; work with IT to fix API/system issues.
PUD Agent Management (Vietnam, Cambodia, Myanmar):Supervise daily pick- up and delivery operations; calculate monthly costs and report to Finance.Monitor agent performance, handle exceptions, and support CS/agents.
Cross- functional Coordination:Work with IT, Sales, and Operations to resolve UPS- related issues.Support shipment tracking, and seek new agents for better cost and lead time.

Strong analytical, problem- solving, and communication skills.
Proficient in MS Office and Excel; Canva is a plus.
Bachelor’s degree in Logistics, Business, or related field.
Good communication in Chinese (especially in the fields of logistics and import- export). Knowing English is a plus.
At least 1 year of relevant experience (logistics or DHL preferred).

- Nghỉ phép năm
- Du lịch nước ngoài
- Đào tạo
- Đồng phục
- Phụ cấp
- Chăm sóc sức khỏe
- Tăng lương
- Công tác phí
- CLB thể thao
- Chế độ bảo hiểm
- Laptop
- Chế độ thưởng
- Phụ cấp thâm niên
- Du Lịch

Cập nhật gần nhất lúc: 2026-01-03 17:25:02