Air Cargo Reservation Leader

AIR CARGO RESERVATION TEAM LEADER(This position will work for Air Cargo sector- GSA/GSSA Service)
JOB DESCRIPTION
Key Responsibilities: Revenue Growth and Air Cargo Customer Management
Business Development

Negotiate and handle the draft contract with customers.
Market Analysis: Identify and analyze target markets and potential clients within the specified area to achieve committed load factor, Revenue, and Profit targets.
Monitor and coordinate efforts to meet customer demand in Air cargo transport service and maximize flight load.
Visits to develop and strengthen cooperative relationships with customers.

Customer Relationship & Service Quality Management

Maintain strong relationships with Key Accounts and professionally handle disputes and escalations.
Manage the entire customer lifecycle (current and new customers), providing service information, rates, space availability, and flight schedules.
Monitor credit terms and accounts receivable status.
Address service issues, provide updates, and support customer requirements.

Operations & Internal Coordination

Manage allocation and flight load to maximize Revenue & Profit.
Follow up and coordinate closely with other departments and customers to comply with the regulations of the Airline principal.
Assign tasks and manage the quality of reservations and customer service.

Reporting & Strategy

Provide strategic recommendations for the Sales strategy.
Communicate developments, trends, and opportunities in the market to management.
Complete sales activity reports and performance reports as assigned by the Cargo Supervisor.

Ability to work independently and as part of a team.
Having 3 years of Air Cargo Sales experience at Airlines, co- loader or forwarder companies (air freight sales of forwarders or sales for airlines).
Having knowledge of Cargo Industry, customer service processes, procedures & products, and booking tools;
Be willing to work overtime and follow the airline&039;s work schedule.
Positive attitude and a willingness to learn.
Good in Microsoft Office Suite (Word, Excel, Outlook) and data analysis.
Having knowledge about Aircraft type/ULD, Air Cargo is a plus point.
Bachelor’s degree in Aviation/Business Administration/Foreign Trade Economic, Logistics, Supply Chain.
Fluent in English (4 skills) and Vietnamese
Strong communication and customer focus.

In this position, you will have the opportunity to work and expand your network with Airlines.
At least 12 days of annual leave and holidays according to Government regulations.
Participate in professional training courses related to Air Cargo as well as internal training courses to develop soft skills.
Participate in company engagement activities (company trip, family day, sporting day,…) as well as contribute ideas to build the company (Innovation award).
Competitive salary and attractive benefits.

Cập nhật gần nhất lúc: 2025-11-05 20:45:03