Application Support Consultant

- Work with stakeholders: vtiger vendor (Indian), internal IT CRM team, IT other teams, business users (Sales and Business Development department).
- Support as first person from CRM team for incident cases (level 1 is responsible by IT Service desk).
- Maintain and update the system, ensuring its stability and high security.
- Do admin tasks as daily support activities.
- Work under supervisor for incident ticket.
- Support on production environments which include but not limited to: vtigerCRM and Marketing Automation systems.

- Working on SaaS is advantage.
- English is proficiency.
- Well manipulate on SOAPUI, Postman.
- Ability to work independently and effectively within a team.
- Profession skill of Application Support.
- Working hour: 9:00- 180, from M to F. “On standby” status: 7:00- 9:00 & 19:00- 22:00, from M to S (OT paid ofc- incident occurred only around 10%).
- Knowledge in customizing modules and workflows within VtigerCRM is advantage.
- Minimum working in VtigerCRM 1 year.

- Bonuses on holidays and Tet according to the Company&039;s policy.
- Income: Salary according to agreement (10- 13M) + Overtime pay.
- 2 month probationary period with 85% of fixed salary, participating in social insurance after signing an official labor contract.
- Participate in company&039;s entertainment and travel activities weekly, quarterly, and annually.
- Health insurance, social insurance, annual leave... in full accordance with regulations.

Cập nhật gần nhất lúc: 2026-01-07 10:45:03