Assistant Chief Concierge - Trợ lý Quản lý Điều phối Tiền sảnh

A Concierge Manager/Head Concierge, you will supervise the Concierge Team and set the department goals to help Team Members to create an exceptional Guest and customer experience. A Concierge Manager/Head Concierge is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
Monitor Guest satisfaction reports and implement actions to improve results
Project a professional manner with an emphasis on hospitality and Guest service
Attend Front of House/Hotel meetings, as required.
Monitor the appearance, standards and performance of the Concierge Team Members with an emphasis on training and teamwork
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Set Departmental objectives, work schedules, budgets, policies and procedures
Maximise Sales revenues through up- selling and marketing programmes
Supervise daily Concierge operations
Maintain good communication and working relationships with all hotel areas
Ensure Team Members have current knowledge of hotel products, services, pricing and policies as well as a good knowledge of the local area

A degree or diploma in Hotel Management or equivalent
Excellent grooming standards
Excellent leadership skills, inter- personal and communication skills
Possess strong commercial awareness and Sales capabilities
A passion for delivering exceptional levels of guest service
Front Office supervisory experience in the hotel, leisure or retail sector
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous experience working in as a Concierge Supervisor or Head Concierge in a hotel environment

Complimentary parking for motorbikes and cars
Creative and friendly work environment
5 working days per week as regulated
Uniform and meal during shift provided by the Hotel
12 days annual leaves
2 days off per week
Periodic health checks
Employee preferential rates when using hotel services
Domestic and international training courses
Social Insurance participation upon signing the official Labor Contract
2- month probation period with 100% salary and full- service charge

Cập nhật gần nhất lúc: 2025-12-22 00:55:03