Assistant Front Office Manager

As Assistant Front Office Manager at Fairmont, you will play a key leadership role in delivering exceptional service and creating memorable guest experiences. You will oversee daily front office operations, support the team, and uphold brand standards to ensure smooth and efficient check- in/check- out processes, guest satisfaction, and colleague engagement.
Guest Experience & Service Excellence

Ensure seamless arrival and departure experiences for all guests
Handle VIP arrivals, guest complaints, and service recovery professionally
Monitor guest satisfaction scores and implement improvement strategies
Lead by example with a presence at the front desk during peak hours

Team Leadership & Management

Assist with team recruitment, roster scheduling, and performance reviews
Foster a positive and collaborative team environment aligned with Fairmont’s values
Supervise, coach, and train front office colleagues, including Front Desk, Concierge, and Guest Relations

Operations & Financials

Manage room inventory and coordinate with Reservations and Housekeeping
Monitor upselling efforts and maximize revenue opportunities
Ensure compliance with company policies, SOPs, and brand standards
Support Front Office Manager in budget preparation and cost control for the department

Administrative & Reporting

Act as Front Office Manager as required, taking charge of the property in the absence of senior leadership
Respond promptly to guest incidents, emergencies, and service disruptions
Maintain accurate records and report all significant events to management
Coordinate effectively with other departments to resolve issues and optimize operations

Knowledge and Experience

Proficient in Opera PMS and Microsoft Office
Fluent in English, both verbal and written
Minimum 1 year of experience in a same Front Office role in a luxury hotel
Degree or diploma in Hospitality Management or related field
Flexible working shifts, weekends, and holidays as required

Competency

Guest- oriented and customer focus service minded
Courteous and helpful
Comfortable working in a dynamic and multicultural environment
Excellent communication and interpersonal skills
Strong attention to detail and ability to handle multiple priorities

Recognition culture & employee engagement activities
Daily meals provided at the Staff Cafeteria
Annual Summer Outing
A chance to grow your career in a luxury, world- class environment
Learning & development opportunities within Accor group
Social insurance in accordance with the law
Thoughtfully designed benefits supporting your wellbeing and growth
Global career mobility opportunities
Professional and inspiring working environment
Full salary and service charge during probation
2 days off per week
Competitive salary package with service charge
Attractive gifts for public holidays and special occasions

Cập nhật gần nhất lúc: 2026-05-24 12:50:02