Assistant Front Office Manager/ Trợ lý trưởng BP Tiền sảnh

Assist in managing all aspects of the front office areas which may include but is not limited to guest registration, bell services, concierge services, business center, telephone services, and guest reservations to ensure guest satisfaction and maximize hotel profitability. Adhere to all brand standards and desk merchandising. Serve as Front Office Manager in his/her absenceSpa Operations Management:

Assists the Front Office Manager in all aspects of their duties​
Assist Front Office Manager in execution of the management of staff ​

Monitor Front Office personnel to ensure guests receive prompt, cordial attention and personal recognitionMonitor Front Office personnel to ensure guests receive prompt, cordial attention and personal recognitionGuest Relations:
Liaise closely with Executive Housekeeper to ensure special guest needs, amenities and other room related requests are met​
Maintain inter- departmental relationships to ensure seamless customer service​
Monitor Front Office and particularly Guest Relations personnel, to ensure ICHG members, known repeat guests and other VIPs receive special attention and recognition​
Approve upgrades and special amenities in absence of manager​
Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees​
Control the availability of rooms, rooms types, accuracy of room count and rate categories​
Compile statistics for front office and provide reports relating to that area​
Promote Inter- hotel sales and in house facilities​
Assist in the preparation of efficient work schedule for Front Office Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures​
Liaise with Housekeeping Department to ensure room image is maintained and the “Room Ready on Arrival” policy is adhered to​
Turn away guests if occupancies deem it necessary ensuring no good- will is lost​
Continually check the accuracy of room count​
Works with Superior and Human Resources on manpower planning and management needs​
Be aware of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out​
Inspect frequently for cleanliness and orderliness, the lobby, reception and cashier’s desk and, on a random basis, VIP rooms prior to arrival​
Know system recovery procedures​
Works with Superior and Director of Finance in the preparation and management of the Department’s budget.​​
Maximize occupancy, revenue and average rate while maintaining high service standards​
Provide input for Front Office Departmental Meetings and deputizes in cases of absence​
Interpret computer reports​

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
​Good writing skills​
Proficient in the use of Microsoft Office and Front Office System​
Strong Leadership skills in managing teams​
Must speak fluent English. Other languages preferred.​
Problem solving, reasoning, motivating, organizational and training abilities​
Ability to manage complex relationships

13th month salary
At least 14 annual leave days/year
Competitive salary and Pre- opening service charge
Monthly Service charge
100 % salary and immediate Social Insurance enjoyment during probationary period
Birthday gifts and Internal Service Discount in accordance to IHG and resort&039;s policy
Enjoys IHG&039;s special offer for internal employee
Accident Insurance (24/7) & Bao Viet Healthy Insurance enjoyment as per IHG policy

Cập nhật gần nhất lúc: 2026-01-05 15:55:03