Assistant Guest Relations Manager

An Assistant Guest Relations Manager typically supervises guest relation team, ensures guest satisfaction, and assists in resolving issues, while maintaining a positive hotel image and promoting effective communication. They handle guest check- ins, provide information, and address complaints, while also assisting with special needs and requests. This role often involves leading the guest relations team, conducting briefings, and ensuring daily operations run smoothly.
Here&039;s a more detailed breakdown of common responsibilities:
Supervising and Leading:
Oversees guest service agents, providing guidance, training, and performance feedback.
Guest Satisfaction:
Ensures positive guest experiences by addressing inquiries, resolving complaints, and anticipating needs.
Communication:
Maintains open communication between departments, ensuring smooth operations and efficient service delivery.
Problem Solving:
Handles guest issues, complaints, and emergency situations, striving for positive resolutions.

Minimum 2 years of experience in a similar capacity
Exceptional Customer Service: Strong interpersonal skills and a commitment to exceeding guest expectations.
Supervisory Experience: Experience in leading and motivating a team.
Empathy and Patience: Ability to understand and respond to guest needs with sensitivity.
Organization and Time Management: Ability to manage multiple tasks and prioritize effectively.
Excellent reading, writing and oral proficiency in English language
Problem- Solving: Ability to think critically and resolve issues effectively.
Proficiency in Guest Relations Software: May be required to use specific software for managing guest interactions and data.
Knowledge of Hotel Operations: Understanding of front desk procedures and guest service standards.
Communication Skills: Excellent verbal and written communication skills.

Uniform and meal during shift provided by the Hotel | Complimentary parking for motorbikes and cars.
2- month probation period with 100% salary and full service charge.
Domestic and international training courses.
Annual leave/Paid time off | Periodic health checks.
Social Insurance participation upon signing the official Labor Contract (HĐLĐ).
5 working days per week as regulated | 2 days off per week
Employee preferential rates when using hotel services.
Creative and friendly work environment.

Cập nhật gần nhất lúc: 2025-10-18 16:55:03