OVERVIEW OF POSITION
The Assistant Host Manager is the second most senior officer for the Host Marketing, reporting directly to the Host Manager. The Assistant Host Manager is responsible for the achievement of business objectives through the deployment of staff resources and the general management. Incumbents, allocated with specific portfolios, will be required to prepare such reports as may be requested by the Host Manager and will advise on the effectiveness of policies, operations and new programs.
Daily Major Responsibilities
• Other task as required
• Manage the Drivers team to ensure they maintain high- quality customer service standards to internal and external
• Effectively handles customer concerns and requests.
• Completes understanding and adhering to the disciplinary policies including but not limited to coach and counsel staff and the use of the progressive discipline to modify performance.
• Responsible for making sure staff welcome guests when they arrive and treat one in a courteous and pleasant manner.
• Addresses and manages complaints, grievances or concerns from employees.
• Maintains a professional work environment between managers and staff. Maintains harmony among staff and resolves grievances.
• Responsible for controlling labor on duty through proper forecasting and scheduling of staff. Adjusts daily work based upon business needs.
• Provide approval complimentary service/ convey Membership Card/Tier program and qualification requirements to patrons/ prospective gaming guests.
• Participates in meetings and training as required.
• Performs other duties as may be assigned by department and/or company management.
• Assists in staff selection, training, recognition, separation of employment and other human resources related issues.
• Ensure hygiene at workplace and public areas.
• Implement and manage benefits and birthday gifts of VIP.
• Effective communicator to ensure that consistent, accurate and timely information is provided to all shifts.
• Knowledge and be able to explain games regulations, marketing promotions and programs.
• Comply all applicable rules, regulations, laws, and policies with highest levels of integrity and honesty.
• Resolve and handle customer’s issues and complaints in a professional, efficient and courteous manner.
• Monitor activities of all employees in the Club Desk making sure they adhere to the guidelines in the Grooming Standards, employee handbook and club policies and procedure.
• Maintains complete confidentiality of all company information at all times.
• Utilizes effective communication tools to ensure that consistent, accurate and timely information is provided through the shifts.
• Performs all job duties in a safe and responsible manner.
• Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.
• Manage the Reservation team to ensure they maintain high- quality customer service standards to internal and external with daily tasks on booking hotels, restaurants, spas, flights, in terms of reserving the booking for our customers.
• Ensures that staff behavior and appearance are in compliance with established standards.
• Identify/ improve/ track of existing products/services and/or progress on new initiatives.
• Supervises the Club Desk, Reservation and Driver team including continuing training, coaching, counseling, and performance rewards; conducts timely performance reviews, completes relevant paperwork, and stores employee files and papers in a safe office.
