Assistant Spa Manager / Trợ lý Trưởng bộ phận Spa

• Monitor and handle guest complaints and ensure guest satisfaction, as well as refresh and develop treatments.
• Deal with complaint from therapist via receptionist
• Attend and participate in training sessions/ meetings as required.
• Maintain regular quality control inspections of fitness standards.
• Check the spa areas to ensure standards.
• Handle therapist requests
• Be responsible for educate other departments about Spa treatments to assist in upselling treatments.
• Create a staff roster per week.
• Check the reception area and all spa- booking sheets.
• Double- check all spa bookings.
• Establish effective communication with instructors to gain their trust and respect through work sample.
• Assist the Spa Reception team to upsell Spa bookings.
• Assist in implementing new and effective training programs.
• Identify and solve problems in a professional manner.
• Oversee the smooth running of the fitness operations on a day- to- day basis to achieve high levels of guest satisfaction.
• Check the reception area, the music system and air- conditioning.
• Handle the entire Spa department accurately. Adhere to Spa policies regarding advance reservation times.
• Check over the grooming of all therapists.
• Check over all staffs that have CL and AL to be clear when the spa is not busy or there is low season.
• Assist instructors to complete the job assignments in a safe and professional manner using proper safety techniques.

• Strong inter- personality and leadership skills
• 3 years working experience as Beauty/ Spa Therapist
• At least Bachelor degree in any field or bachelor degrees in resort/spa management or related degrees
• Proficiency in English and computer literate

- Social Insurance, 24/24 Insurance
- Friendly, young and dynamic environment
- Full training
- 6 days off/month
- Full Benefits
- Meal, laundry

Cập nhật gần nhất lúc: 2026-03-10 17:10:03