Assistant Training Manager / Trợ Lý Quản Lý Đào Tạo

Administering Employee Training Programs
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Meets with training cadre on a regular basis to support training efforts.
• Ensures employees receive on- going training to understand guest expectations.
• Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
• Promotes and informs employees about all training programs.
• Helps employees identify specific behaviors that will contribute to service excellence.
• Observes service behaviors of employees and provides feedback to individuals and/or managers.
Evaluating Training Programs Effectiveness
• Monitors enrollment and attendance at training classes.
• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
• Meets regularly with participants to assess progress and address concerns.
• Measures transfer of learning from training courses to the operation.
• Ensures adult learning principles are incorporated into training programs.
• Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
Developing Training Program Plans and Budgets
• Establishes guidelines so employees understand expectations and parameters.
• Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
• Makes any necessary adjustments to training methodology and/or re- trains as appropriate.
• Develops specific training to improve service performance.
• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
• Drives brand values and philosophy in all training and development activities.
• Ensures all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision.
• Aligns current training and development programs to effectively impact key business indicators.
Managing Training Budgets
• Manages budget in alignment with Human Resources and property financial goals.
• Participates in the development of the Training budget as required.

- Must be able to read and write to facilitate the communication process.
- Good organization skills
- Good training skills, eg. English training
- At least 02 year of related work experience
- Hospitality background and service mind
- Work well under high pressure
- Excellent in verbal & written communication skills
- Must be able to fluently speak, read, write and understand language(s) used in the workplace.
- Familiar with Microsoft Office: Word, Excel, PowerPoint

- 02 months of probation with full salary;
- Associate special discount for hotel rooms and F&B services at International Marriott properties.
- Annual vacation, annual health check and other benefits according to hotel&039;s policies;
- Local and International training course;
- Attractive remuneration package and 13th month salary;
- Uniform and duty meal provided by hotel;

Cập nhật gần nhất lúc: 2026-03-02 11:10:02