Bell Captain / Ca trưởng Hành lý

Ensures that guest history records are accurately maintained and all repeat guests are pre- registered.
Submits all guests/employees incident reports.
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
Ensures information on restaurants, hotel facilities and other miscellaneous are updated periodically.
Ensures that the area is managed well by the respective team and deliver the brand promise.
Personally and frequently verify that guests are receiving the best possible service during check- in and check- out.
Reports and records “Lost and Found” items.

High School or Diploma in Hotel Administration, Hotel Management, or equivalent
1 year of experience in front office/guest services operations, or an equivalent combination of education and experience

Competitive salary & benefits
Service charge & meal allowance during pre- opening phase
Comprehensive training & career development opportunities
Professional working environment

Cập nhật gần nhất lúc: 2026-01-06 04:10:02