Business Analyst

Role Overview

Drive continuous improvement by supporting enhancements, new features, and shopfloor digitalization initiatives.
Act as the bridge between business users and IT/vendors to translate operational needs into ERP/MES requirements.
Ensure smooth daily operation of ERP/MES by supporting users, resolving issues, and maintaining system stability.
Support data accuracy, workflow visibility, and manufacturing efficiency through MES, RFID, and shopfloor data- capture processes.

Main Tasks:

Manage helpdesk tickets, ensure SLA compliance, and prepare regular system reports.
Provide Level Manager support for ERP and MES users; coordinate with IT/vendors for system issues.
Support implementation and enhancements of manufacturing- related modules, especially MES.
Perform basic system configuration, UAT testing, create user guides, and conduct end- user training.
Gather and analyze business requirements; propose suitable solutions within the ERP system
Monitor and support RFID integration and shopfloor data capture processes.

Preferred experience with MES, RFID integration, barcode scanning, machine data capture.
Ability to work with vendors and technical teams to deliver system fixes and improvements.
Bachelor’s degree in Computer science, Information technology, Network security or Management information science.
Strong understanding of manufacturing processes, WIP, shopfloor operations, or warehouse workflows.
Strong communication, analytical, and problem- solving skills.
Basic English for technical documentation and vendor communication.
Minimum 3 years of experience as a Business Analyst or ERP Helpdesk/System Support.

Laptop, Chế độ bảo hiểm, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Tăng lương, Phụ cấp thâm niên, Nghỉ phép năm, CLB thể thao

Cập nhật gần nhất lúc: 2025-11-23 18:50:03