Business Analyst

OVERVIEW OF POSITION

The Business Analyst in the IT Department supports the technical and functional aspects of IT systems, ensuring their performance aligns with business needs. The role bridges business and IT, facilitating effective communication and implementing technology solutions to enhance operations.

Duties may include but are not limited to:

Develop strategies to enhance processes and ensure operational efficiency.
Manage or contribute to projects from initiation to completion, ensuring delivery meets timelines and budgets.
Provide application support and troubleshoot issues to ensure system reliability.
Maintain operational procedures and scenario documentation for system functions.
Conduct system testing to ensure products meet quality and user expectations.
Analyze business operations to identify inefficiencies, trends, and improvement opportunities.
Collaborate with business units to collect and document technical and business process requirements.
Offer guidance to team members to foster confidence in system usage.
Document workflows and identify gaps in processes and systems.
Coordinate with team members and vendors for seamless system operations.

KEY FUNCTIONS
Collaborating with Stakeholders

Gather and validate business process and technical requirements.
Communicate effectively between IT and business units to align goals.

Supporting IT Systems and Applications

Resolve support requests efficiently within SLA standards.
Provide application support for all IT systems to ensure maximum uptime.

Documenting and Analyzing Processes

Map business workflows and identify areas for improvement.
Document operational scenarios and ensure procedural clarity.

Driving Projects and Testing Systems

Perform thorough system tests to ensure deliverables meet user expectations.
Manage projects to completion, ensuring adherence to quality standards.

Enhancing Operational Efficiency

Develop strategies to address inefficiencies and optimize business processes.
Monitor and analyze data to identify trends and improvements.

QUALIFICATIONS INCLUDE THE FOLLOWING:

Availability to work on- call when required.
Ability to work independently and manage multiple priorities.
Solid understanding of IT systems operations and processes.
Strong interpersonal skills with the ability to build effective relationships.
Knowledge of PMP and ITIL frameworks is advantageous.
Strong written and spoken English and Vietnamese communication skills.
Bachelor’s degree in Computer Science or equivalent field.
Proficiency in Microsoft Office and IT- related tools.

The opportunity to be an essential part of a groundbreaking venture in the luxury entertainment sector.
A competitive salary and comprehensive benefits.
Professional development in a fast- paced and innovative environment.

Cập nhật gần nhất lúc: 2026-03-10 17:10:03