Chief of Customer Value Management Division

JOB TARGETS:
- Responsible for leading and managing all aspects of product design, product development, implementation, operation and evaluation; customer base management and development.
- Setting targets and plans for products and customer base management.
- Development and implementation of strategies for products and customer base.
MISSION, MAIN RESPONSIBILITIES:
- Directly develop product competition programs, sales campaigns and marketing campaigns to market products; monitoring efficiency of campaigns, promotions and etc.
- Effectively managing service quality and debt quality of all products to ensure profitability.
- Responsible for developing products strategy and customer value management of company.
- Responsible for setting up sales and volume plans, financial plans (Pnl and LTV models) and budget for assigned products and tracks their performance versus budget, ensuring achievement of results.
- Cooperate with other departments of the Company and 3rd party in investigating product data and customer value management.
- Develop and manage customer serving solutions and platform (customer touchpoint/UBI); and development and management of database related to customer and products.
- Be the contact point for product- related information and follow data inheritance activities from other functional departments to maximize customer value to company.
- Setting up Customer Value Management Division structure; Planning, hiring and management of personal and teams in division.
- Effectively manage debt quality of assigned products.

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Cập nhật gần nhất lúc: 2026-03-15 12:25:02