Chuyên viên kiểm soát chất lượng - QA/QC Executive

Develop & Maintain Quality Management Systems:
Ensure consistent implementation and compliance across departments.
Establish and update SOPs, service standards, and quality procedures for all departments (Housekeeping, Front Office, F&B, Engineering, Spa, Pool, and public areas).
Quality Control (QC) Audits:
Conduct scheduled and random inspections of rooms, facilities, services, food safety, and hygiene standards.
Prepare checklists, record deficiencies, and follow up on corrective actions.
Quality Assurance (QA) & Continuous Improvement:
Collect and analyze guest feedback (surveys, reviews, complaints) to identify areas for improvement.
Propose and implement service enhancement initiatives for senior management.
Training & Support:
Develop training materials and conduct training sessions for employees on service standards, hygiene, safety, and resort culture.
Support Department Heads in implementing QA/QC guidelines.
Reporting:
Provide recommendations for improvement plans.
Prepare weekly/monthly audit and quality reports for Management.

Strong knowledge of ISO, HACCP, and hotel/resort SOP standards.
Strong communication, observation, and cross- departmental coordination abilities.
Minimum 2–3 years of experience in a QA/QC or similar role in resorts/hotels or the service industry (F&B, tourism).
Detail- oriented, proactive, and able to work under pressure.
Bachelor’s Degree in Hospitality Management, Tourism, Quality Management, or a related field.
Excellent planning, organizational, reporting, and training skills.

Housing allowance policy- Applicable to employees whose permanent residence is outside Phu Quoc
Attractive Salary
Annual leave as regulated by the Labor Code.
Translation: Commuting allowance policy- Applicable to employees with permanent residence in Phu Quoc.
Full Insurance Coverage – Social, health, and unemployment insurance in compliance with labor laws
Professional Development – Training opportunities and clear career advancement paths
Holiday and Tet Bonuses in accordance with Vietnamese labor laws.
Meals Provided
Friendly Work Environment – Supportive team, open communication, and strong company culture

Cập nhật gần nhất lúc: 2026-01-03 17:50:03