Clearance Agent (Nhân viên thủ tục Hải quan)

What you will do
• Collaborate closely with internal stakeholders, including operations, customer service, and sales teams, to ensure smooth and timely customs clearance processes
• Communicate and collaborate with customers, freight forwarders, and government agencies to gather necessary information, resolve inquiries, and address customs- related issues
• Sending Freight charge notice to Customer
• Work in rotating shifts, 44 hours per week, depending on business requirements. Working location: Nội Bài- Hà Nội
• Ensure accurate and timely submission of customs declarations and maintain proper documentation in compliance with organization policies and regulatory requirements
• Provide exceptional customer service by proactively addressing customer inquiries, resolving issues, and ensuring customer satisfaction.
• Stay up- to- date with changes in customs regulations, trade agreements, and tariff structures to ensure compliance and provide accurate advice to customers
• Review customs documentation, including invoices, bills of lading, packing lists, and import/export permits
• Sending Arrival notice to Customer and follow up to receive customer decision whether to clear customs themselves or authorize FedEx to clear customs
• Liaise with all regulatory bodies to facilitate the customs clearance process and resolve any issues that may arise

You will be a great fit if you have:
• Strong knowledge of customs regulations, procedures and trade compliance
• Strong interpersonal and problem- solving skills
• For Associate level, no prior experience is required
• For Senior level, at least four (4) years of relevant work experience is required Knowledge, Skills and Abilities
• Working knowledge of Microsoft Office & PC
• At least one (1) years of relevant work experience
• Proven expertise in planning & organizing, with a strong accuracy & attention to detail
What you can expect
• Attractive remuneration package includes:
- Tuition Assistance
- Holiday Bonus
- Contractual Bonus
- Performance Incentive for KPI achievement.
• Complimentary 24/7 access to our learning platforms to support you in becoming who you want to be.
• Health & wellness, employee assistance, and rewards and recognition programs
• Spread your wings and take ownership of your career with opportunities to advance through internal promotions, job rotations, training and leadership programs and cross- functional projects.
• Special employee discounts on shipping, travel, and more
Who we are
At FedEx, moving the world doesn’t only mean delivering for our customers around the globe. Moving the world is also about creating what’s next. We are Team FedEx, and we are 500,000+ people strong around the world. The work we all do comes down to one purpose: to provide our customers with outstanding experiences as we connect the world to what’s next.
This isn’t a place to get just a job. Here, you get a career for life. It’s a place to enjoy constant change, growth, and progress in your career. Our willingness to innovate and transform is what keeps us at the forefront of our industry. With curiosity, inventiveness, and entrepreneurial spirit, we keep finding new and better ways to deliver results – for our customers, for our people and for the planet.
Here, you will have the flexibility and empowerment to reimagine the new, spread your wings and see your impact. By doing so, we are motivated to be better together. And together, we will continue to drive and deliver excellence.
Our Values
We take pride in being a people- first company, where our employees feel safe, valued and respected. Our culture values empower us to deliver great results.
With one FedEx culture, we:
Take care of each other | Commit to do good | Own outstanding | Drive business results | Create what’s next.
Awards
• Sustainable Workplace award- Vietnam Chapter 2024 & 2025
• Ethisphere named FedEx as one of World’s Most Ethical Companies® in 2023
• FedEx has consistently ranked among the top 20 in the “World’s Most Admired Companies” report, published in FORTUNE magazine, since 2001.
• HR Asia Best Companies to Work for in Asia- Vietnam Chapter 2024 & 2025
Our Commitment to Equal Opportunities
Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.
We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.
Interested to join Team FedEx?
Everyone at FedEx has a part to play. It’s about coming up with smart solutions, remaining resilient in the face of setbacks, and going above and beyond to get the job done. And whether you’re a business leader or delivery driver, you’ll be empowered to take responsibility and overcome each challenge in your own way.
If this role and working environment sound like a place you can thrive in, apply today and let’s create what’s next together.

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Cập nhật gần nhất lúc: 2026-03-12 21:45:03