About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long- term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
About the Department
The Wholesale Banking function operates a dynamic business model that provides financial services and solutions to help our clients achieve their strategic business objectives. Our mission is to become the premier- provider of banking services and solutions for Asia- based commercial banking companies (small medium enterprises), large corporations, financial institutions as well as multinational corporations. Our coverage teams work in full alignment with specialised teams across Transaction Banking, Investment Banking, Global Markets and Group Retail to deliver seamless solutions to our clients.
Job Responsibilities
• Proactively provide advice on the usage of Cash management banking products and services to clients.
• Following end- to- end case process to meet the client’s requirement and internal SLAs.
• Manage client enquiries for target clients, enhancing client delight and manage client retention.
• Independently consults, execute and acts as a liaison with business partners and clients to ensure requirements are fully met for services requested within the specified timeframes.
• To liaise with client and RM on requisite documentation for Account Maintenance, Infinity Registration/Maintenance and other client’s requests regarding Cash management services.
• Perform root cause analysis of defects, issues and non- compliance of service levels.
• Perform record maintenance of client information and documents.
• Identifying training needs for clients and ensuring that clients are aware of the product/service capabilities and the benefits to them.
• Participate in client planning to position and deliver the full range of Bank’s products and services as part of the overall client relationship.
• Understand the end- to- end processes and utilizes professional judgment in determining appropriate resolution of client needs within the risk and compliance parameters.
• Responsible for resolution of client requests/enquiries, leveraging resources across other functional areas to enhance client experience and escalate if the resolution exceeds expected SLAs.
