Cloud Support Engineer (L1) – Fresher

- Monitor FPT Cloud system and make sure the 24/7 hotline is always available.
- Receive, categorize, and process technical support requests from customers through Jira Service Desk, Hotline, Group Chat, and Email.
- Provide first- line troubleshooting for incidents related to:
- Monitor cloud service health dashboards and proactively detect incidents.
- Maintain clear, professional communication with customers in both Vietnamese and English.
- Storage, Backup, Snapshot, Object Storage
- Kubernetes clusters, PaaS Database instances (basic level)
- Guide customers on standard operational procedures and basic configurations.
- Support Microsoft 365 services (basic level)
- Coordinate with internal operation teams and vendors as needed.
- Network connectivity (Firewall, Load Balancer, VPN, DNS)
- Perform initial analysis, collect logs, and escalate complex issues to L2 support when required.
- Virtual Servers (VMware vSphere, OpenStack)
- Participate in on- the- job and formal technical training to develop cloud expertise.

- Graduated from College or University majoring in IT, Computer Science, Network or related fields.
- Networking fundamentals: TCP/IP, Subnetting, Routing, VPN, DNS, Firewall.
- Able to work under pressure and shift rotation.
- Customer- oriented mindset, problem- solving attitude, teamwork skills.
- Basic understanding of cloud computing concepts (IaaS, PaaS, SaaS models).
- Experience with Microsoft 365 administration is a plus.
- Good English reading comprehension, able to write technical responses via email.
- Knowledge of virtualization platforms (VMware vSphere, OpenStack is a plus).
- Familiar with Windows Server and basic Linux administration (Ubuntu, CentOS).
- Basic scripting ability (PowerShell, Bash) is an advantage.
- Microsoft, VMware, or AWS certifications are preferred.

- Sponsor related courses and certifications
- FPT Premium Care package
- Training roadmap for Cloud L1- > L2- > Advanced Cloud Engineer.
- Activities and culture with FCI and FPT Corporation
- Study support package for children of FCI union
- Salary: Competitive, pay according to ability. Negotiation during the interview.
- Creative, open- minded working environment that respects individuals
- Social insurance and health insurance according to labor laws.

Cập nhật gần nhất lúc: 2025-11-01 06:45:03