Club InterContinental Attendant

• Get to know the guest personally and recognize their preferences in food and beverage and how they like their things kept in the room
• Anticipate the guests needs and act accordingly
• Pay attention to details such as:
Pajamas folded at the foot of the bed in the evening
Placing the slippers at the bedside
Replenishing stale amenities, etc.
Newspaper folded on the morning tea tray
• Provide guest assistance in every possible way such as:
Provides fresh cold water, ice, tea and coffee regularly throughout the day
Organize a sight seeing tour
Checks rooms to ensure presentation standards are accurate to the very detail
Replenishes the mini bar and simultaneously places the amenities in guestrooms
Getting the guest stamps
Folding and unfolding clothes for packing
Suggesting where they can make purchases
Polish shoes, using the correct polish / shade
• Have good knowledge of the city to be able to offer suggestions if required
• Have the ability to coordinate with the guest in order to meet his needs efficiently
• Have thorough knowledge of hotel facilities including the timings, charges, cuisine served in different outlets and offer assistance to place orders
• Coordinate with
• Check for lost and found items immediately on check out and return the same to the guest before he checks out
Front Office Cashier- for the bill to be kept ready
Room service- on F&B service to the guest
Reservations- to make reservation for the guest in other properties
Reception- for arrival list in order to serve the welcome drink
Other F&B outlets- for reservations and other information for the guest
Concierge- for baggage coordination and newspaper requirement or any other requirement that needs to be brought from outside
Housekeeping- to get the room cleaned when the guest is out of the room and provide extra amenities like additional towels, soap etc.
• Complete other responsibilities as assigned
• Report any health or safety hazards to the Executive Housekeeper
• Ensure that all duties are carried out in line with the Hotel Policy with high standards of personal appearance, personal hygiene correct uniforms and name badges as outlined in the staff handbook

• Able to speak, read and write English
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Proficient in the use of Front Office System (Opera)
• High School or Diploma in Hotel Administration, Hotel Management or equivalent
• 1 year experience in front office / guest services operations, or an equivalent combination of education and experience.

- Annual Health Check
- Duty Meals
- Full Insurance policy per current labor law.
- Hotel&039;s Activity
- Accident Insurance 24/7
- Monthly service Charge
- Participating job training, skill training by international hotel standards.
- Uniform
- Other benefits per Vietnam labor law.

Cập nhật gần nhất lúc: 2026-07-09 09:10:03