Concierge Associate

Maintain a thorough knowledge of the resort’s facilities, as well as nearby attractions and events.
Assist with special requests, such as celebrations, surprise packages, or VIP services.
Assist in handling guest complaints or issues, ensuring a timely and satisfactory resolution.
Provide information on resort services, amenities, activities, and local attractions.
Handle guest requests for restaurant reservations, excursions, transportation, and other services.
Maintain guest confidentiality and handle sensitive information with discretion.
Provide recommendations for dining, shopping, sightseeing, and entertainment based on guest preferences.
Greet guests upon arrival and assist with their inquiries and requests in a friendly and professional manner.
Coordinate with other departments to ensure guest needs are met efficiently and promptly.
Ensure that the concierge desk is always stocked with necessary information, brochures, and promotional materials.

At least 1 year experience in hospitality, preferably in a 5 stars resorts.
Knowledge of local attractions and activities.
Professional demeanor and excellent customer service skills.
Ability to multitask and work under pressure in a fast- paced environment.
Exceptional communication skills in English (Mandarin/Korean is a plus).
Ability to work flexible hours, including evenings, weekends, and holidays

Big- scale project in central Vietnam
Professional and multicultural working environment
Career Development Opportunity
Good and competitive HR benefits (Additional insurance, staff housing, daily shuttle bus Danang- Hoiana, duty meal, ...)

Cập nhật gần nhất lúc: 2025-12-11 01:05:02