CRM Senior Telesales Manager

MAIN PURPOSE OF ROLE
A critical role within the organization, reporting directly to the Head of CRM and working closely with Marketing, Commercial Excellence, IT, Procurement and external vendors to deliver campaign / program solutions that drive positive business outcomes. The role includes project and stakeholder management, prioritization, technology application and implementation, vendor management, performance management and tracking / reporting.
Main Responsibilities
• Working with the IT team and external vendors to source and implement the most appropriate technology solution for the business initiative
• Schedule campaign WIP meetings and circulate follow- up actions
• Support strategic campaign planning activities including working with the Operations Manager for both Pediatrics & Adults and CRM Manager Analytics to identify key performance metrics to track, required resources and systems integrations required and development of end to end project plans
• Auditing/Identification and optimization of campaign strategies and other factors impacting program performance. Identification of trends, issues, gaps and performance improvement opportunities across all CRM programs on a continuous basis
• Operational process design and implementation Target Operating Model.
• Create and update internal CRM Operations procedure documents as needed
• Daily operations management duties include supervising campaign execution and resolving campaign operational issues
• Manage and resolving campaign operational issue
• Liaise with Brand teams, and other related parties on program setup, execution and operational reporting/analyses.
• Provide strategic guidance and recommendations on increasing NU and sales for the brands

Career development with an international company where you can grow the career you dream of.A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.A

Cập nhật gần nhất lúc: 2026-01-25 09:00:04