[K- Tech College 2025 (KTC)]
K- Tech College 2025 is a career- connection program in the technology sector. It aims to connect talented programmers in Vietnam with leading tech companies in South Korea.
The program is completely free of charge, fully funded by the Government of South Korea.
In addition to job opportunities, the program provides training in soft skills, teamwork, and Korean workplace culture, ensuring participants are fully equipped to adapt quickly to their new roles.
Job Description
Work with the Korean CS Lead to establish global customer experience processes
Collaborate with the development and data teams to quickly resolve service issues and incidents
Gain deep expertise in our products and provide clear and reliable guidance to customers
Support service onboarding and initial setup (guides, FAQs, chatbot assistance)
Analyze customer inquiries and improve manuals/FAQ documentation
Collect and share customer feedback to help improve product and service quality
Requirements
Advanced Korean proficiency (fluent in speaking, writing, and reading)
Strong problem- solving and logical communication skills
Ability to communicate in basic English
Experience with collaboration tools such as Notion and Zendesk
Nice to have
Familiarity with SaaS in data, advertising, or e- commerce
1+ year of experience in customer support, call centers, or SaaS/IT service operations
Ability to translate and write technical documents (Korean ↔ English/Vietnamese)
Experience working in a startup environment
Previous CS experience with Korean companies or Korean clients
What We’re Looking For
A person eager to grow in a fast- changing SaaS environment
Someone who takes ownership and follows through until the customer’s problem is fully solved
A fluent Korean communicator who enjoys working with a global team
Someone who views CS not just as support, but as a partner in managing the customer journey and driving product adoption & retention
Benefits
External activities (Clubs)
Work- related books and lectures supported
Annual Leaves
