Customer Care Specialist (Korean)

Assist in checking membership card status by verifying customer information on the GMD system, identifying issues related to points or membership cards, coordinating with Marketing and IT Head Office teams, and processing point adjustment requests when necessary.
Receive, record, and handle customer complaints through multiple channels, including Hotline and digital platforms (Korean & Vietnamese), Kakao, Fanpage, Email, and Online Complaint Box.
Support all store branches in communicating with foreign customers to ensure effective customer service and smooth operational processes.

Honest, creative, proactive, and responsible at work.
Experience in the retail industry is a plus.
Korean language proficiency with strong speaking and writing skills.
Minimum of 2 years of experience in Customer Service or an equivalent role.
Ability to work under high pressure, including overtime, public holidays, Tet holidays, and weekends when required.
Basic knowledge of Customer Experience Management, including receiving and handling customer complaints across multiple channels such as hotline, outbound calls, Facebook, Kakao, in- app platforms, etc.
Hands- on experience working with CRM systems.
Willingness to work in shifts (8:00 – 17:00 & 12:00 – 21:00).
Ability to adapt and work effectively with diverse customer and employee personalities.

Laptop, Chế độ bảo hiểm, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Nghỉ phép năm

Cập nhật gần nhất lúc: 2026-02-23 00:45:02