Customer Engagement Executive (Call Center)

About Timo
Everybody dreams of being rich(er) and fears being poor. Timo supports you in achieving this dream. Financially, we support across the 5 functions of money: moving, managing, accessing, growing, and protecting your money.
Being rich however means more than just having a lot of money. Enjoying a rich life includes making money more fun and emotional by embedding banking services into your lifestyle and within your social circle to unlock a truly rich life.
What you will be doing
- Proactively monitor customer experience, collect feedback, and analyze the root causes of issues.
- Propose solutions to improve the customer journey based on real data and insights.
- Support customers via phone calls and other communication channels such as Live chat, Email, Facebook, Zalo…
- Act as the Voice of the Customer, representing customer perspectives and delivering insights to relevant departments.
- Implement tasks allocated by Contact Center Manager
- Provide innovative offers to improve the quality service of Contact Center.
- Interact and engage with customers across multiple channels (email, social media, hotline, chat, events, etc.)
- Proactively learn about new products, internal processes, and continuously update knowledge to provide effective consultation.

Cập nhật gần nhất lúc: 2025-12-16 11:20:02