Customer Service Agent

Customer Service Agent will locate at Nefab Bac Ninh factory and manage all customer communication and process the required documents to be able to manage the shipments, orders, and invoices. Customer service agent will also handle customer complaints and create the required reports. This position will report to Customer service and logistic Manager of Nefab Vietnam.
MAIN RESPONSIBILITIES
• Follow up with customer on orders and payments.
• Be the contact window to maintain good relationship with customers, meet or exceed customer satisfaction.
• Work closely with warehouse team on stock availability and its lead time.
• Process sales orders and invoices.
• Prepare correspondences and fulfil customer needs to ensure customer satisfaction.
• Handle and follow up on sales/delivery enquiries, including payment issues.
• Any other tasks assigned by the leader as needed.
• Prepare shipping documents.
• Generate sales, inventory, and other reports.
• Plan, arrange and track delivery schedule.
• Resolve product or service problems by clarifying the customer complaint, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, follow up to ensure resolution.
• Maintain customer records by updating customer information.
Logistics – Supporting Responsibilities:
• Report any delivery issues (delays, quantity discrepancies, damages) to the relevant teams.
• Support in preparing basic logistics documents (delivery notes, handover forms).
• Assist in inventory checks related to customer orders (if required).
• Coordinate with the warehouse for order readiness and shipment schedule.
• Track shipment progress and provide updates to customers when needed.

Working Mon- Fri
13th month salary, KPI Bonus
Attractive salary

Cập nhật gần nhất lúc: 2025-12-22 12:30:03