Customer Service Contact Center Officer

About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long- term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
Job Responsibilities
• Process financial entries and adjustment on customers’ accounts if necessary
• Use call/contact control techniques to provide efficient, high- quality interactions with customers.
• Provide information on services offered by the bank to enhance customer relationships.
• Provide professional, friendly, and high- quality customer service for each point of contact with the customer.
• To provide optimum service to all customers by answering inquiries and resolving complaints effectively with the aim of projecting a professional image
• Able to consistently communicate in a positive and enthusiastic manner, while handling customer complaints in an assertive manner.
• Attend to inbound telephone calls with standard operating procedures.
• Update and perform on- line maintenance on system terminals as per customers’ requests.
• Maintain detailed records of client interaction to improve quality of information available.
• Reports to the Team Leader / Supervisor.
• Identify and respond to customer needs accordingly.
• Ensure effective and timely follow- up as promised to customers.

Annual Salary Review; Performance Bonus
Healthcare Insurance Policy; Annual Health Check- Up Program
Tenure Policy (Long- service award); Annual Paid

Cập nhật gần nhất lúc: 2025-12-15 06:30:02