Customer Service Team Leader

Key Responsibilities:

Serve as the primary point of contact for international customers via email, phone, and other communication channels. Managing key customer accounts.
Continuously identify opportunities to improve customer satisfaction and service efficiency.
Coordinate with internal departments (sales, logistics, production, R&D) to ensure customer requirements are met.
Handle and resolve customer complaints and inquiries in a professional and proactive manner.
Maintain accurate records of customer interactions, orders, and feedback.
Support product development by collecting customer feedback and market insights.
Prepare and manage quotations for customers, ensuring accuracy and timely responses.
Manage customer orders from inquiry to delivery, ensuring accuracy and timeliness.
Provide timely updates to customers regarding order status, shipping schedules, and potential delays.

Qualifications:

Excellent written and verbal communication skills in English.
Strong problem- solving and conflict resolution skills.
Knowledge in international business and thorough knowledge of Incoterms is required
Experience in the food packaging is a plus
Detail- oriented, organized, and able to manage multiple priorities.
Bachelor’s degree in Business, International Trade, or related field preferred.
Minimum of 3 years of experience in similar position, preferably in an export or international trade environment.

Skills and Competencies:

Customer- focused mindset with a commitment to quality service.
Proactive approach to identifying and resolving issues.
Strong interpersonal and negotiation skills.
Proficient in Microsoft Office and ERP systems
Ability to remain calm and professional under pressure.

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Cập nhật gần nhất lúc: 2026-01-14 01:30:03