Customer Services Staff

Order Management:
- Receive, check, and process customer purchase orders into the system (ERP/SAP).
- Communicate order confirmation, delivery schedule, and changes to customers.
- Follow up with internal teams (planning, production, logistics) to ensure timely delivery.
Customer Communication:
- Act as the main point of contact for assigned customers regarding orders, lead times, product availability, and general inquiries.
- Handle customer complaints or feedback and coordinate internal resolution.
- Build and maintain good relationships with customers.
Coordination & Internal Communication:
- Coordinate with operation teams regarding special customer requirements.
- Work closely with planning, warehouse, QA, and shipping teams to ensure seamless order fulfillment.
Documentation & System Handling:
- Ensure accurate data entry in internal systems (SAP/ERP/FAST,...).
- Maintain customer records and order history for tracking and reporting.
- Prepare necessary shipping documents (packing list, DN…. ).
Reporting:
- Support in preparing monthly customer service reports or sales order status (if any requested)
- Contribuition to monitor KPIs like on- time delivery, order accuracy, etc.

REQUIREMENTS
- Good communication skills in English and Vietnamese (Chinese is a plus).
- College or Bachelor’s degree in Business Administration, Foreign Trade, or related fields.
Experience:
- At least 1–2 years of experience in customer service or sales support (experience in textile/garment industry is an advantage).
Other skills and knowledge:
- Have good command in English/Chinese and Microsoft Office is a plus
- Proactive, careful, hard working and can work under high pressure as leadtime of order is very short.
- Good communication, negotiations and problem solving.

Chế độ bảo hiểm, Du Lịch, Phụ cấp, Xe đưa đón, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Nghỉ phép năm

Cập nhật gần nhất lúc: 2025-10-21 20:45:03