The position demands an excellent standard of customer service, good English writing skills, and a high level of customer satisfaction.
We&039;re seeking some Customer Support Agents Full- time (Night Shift Required) to assist in providing email customer support and customer queries from around the world.
Successful candidates will join our team to assist in answering questions, troubleshooting, replicating customer experiences, and escalating queries when required. Agents should be capable of providing answers to both simple and complicated questions in a timely manner.
Expectations
Follow communication procedures, guidelines, and policies;
Meet personal/teams targets;
Identify and assess customer&039;s needs to achieve satisfaction;
Keep records of issues/problems for further investigation from functional teams;
Build sustainable relationships and trust with customer accounts through open and interactive communication via email/chat or other support channels;
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution;
Work with managers on customer feedback.
Provide accurate, valid and complete information by using the right methods/tools;
Requirements
Freshmen are preferable.
Familiar with smartphone/ mobile device/mobile applications;
Ability to work independently and in a team;
High sense of responsibility and enthusiasm;
Attention to detail and desire to learn;
Good computer skills (familiar with MS Office & Google applications);
Excellent interpersonal skills;
Flexible, adaptable to new changes;
Benefits
Salary and Benefits
Paid leave (12 days/year).
Annual health check, annual flu vaccination;
Attractive salary with night shift allowance;
Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
Summer vacation (Paid days off and bonus);
Attractive bonus and benefits and annual salary review;
Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
Working Environment
Free in- house gym and game room for everyone. We love board games, video games, PS5;
Free drinks (coffee, tea, etc.)
International, fun, and professional working environment: Working closely with both experienced Vietnamese and foreign experts;
Laptop/computer and other equipment is provided.
Training and career development opportunities;
