Successful candidates will join our team to assist in answering questions, troubleshooting, replicating customer experiences, and escalating queries when required. Agents should be capable of providing answers to both simple and complicated questions in a timely manner.
We&039;re seeking some Customer Support Agents Full- time (Night Shift Required) to assist in providing email customer support and customer queries from around the world.
The position demands an excellent standard of customer service, good English writing skills, and a high level of customer satisfaction.
Expectations
Support continuous improvements through reporting common customer issues, patterns, and feedback.
Attend team meetings, training sessions, and coaching sessions when scheduled
Respond to customer inquiries via email promptly, accurately, and courteously.
Escalate cases according to defined procedures when required.
Provide clear, valid, and complete information using approved knowledge bases, tools, and processes.
Meet daily productivity and quality targets.
Record customer complaints, issues and relevant case details for follow- up and investigation.
Follow standard communication guidelines and policies at all times.
Requirements
Familiarity with basic troubleshooting steps for application or feature issues across iOS/Android devices.
Good computer skills (familiar with MS Office & Google applications).
High attention to detail and accuracy in writing.
Proficient in leveraging AI tools to optimize productivity and streamline workflows.
Excellent interpersonal skills.
Ability to work independently and in a team
Experience with customer service software/platforms is required, with a preference for knowledge of Zendesk, Intercom, and HubSpot.
Excellent English skills, especially in writing and reading
Benefits
Salary and Benefits
Annual health check, annual flu vaccination;
Paid leave (12 days/year).
Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
Attractive salary with night shift allowance;
Attractive bonus and benefits and annual salary review;
Summer vacation (Paid days off and bonus);
Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
Working Environment
Free in- house gym and game room for everyone. We love board games, video games, PS5;
Laptop/computer and other equipment is provided.
Training and career development opportunities;
International, fun, and professional working environment: Working closely with both experienced Vietnamese and foreign experts;
Free drinks (coffee, tea, etc.)
Working time
- Operating hours: Monday through Sunday.
- Availability on weekends, holidays, and at least one night shift throughout the week is preferred.
- Work in a maximum of 40 hours per week (5 shift/week with at least 1 night shift)
All interested candidates are welcome to apply. Please send your resume (in English) expressing your interest to us!
Working Address: Tam Trinh Street, Hai Ba Trung, Hanoi
