Customer Support Collaborator

Job descriptions:

Troubleshoot and resolve issues encountered during app usage.
Collaborate closely with internal teams to ensure efficient issue resolution.
Take on additional assigned tasks (if any)
Provide timely support to international customers on how to set up and use our Shopify apps effectively.
Provide timely updates on case progress and ensure smooth communication with customers.

Requirements:

Working hours (UTC+7): Regular shift (Remote): 4:00 AM – 8:00 AM, Tuesday to Saturday (Start after training is completed)
Strong skills in communication, time management, and self- management.
Hard- working, detail- oriented, responsible, and eager to learn new tools and technologies.
Prior experience in Customer Support/ Technical Support, especially in Technology or E- commerce, is a plus.
Basic knowledge of HTML/CSS is required.
Proficient in English, equivalent to IELTS 6.5 or higher.

Benefits:

Salary: 60,000 VND/hour (approximately ~ 4,800,000 per month).
Work in a young, supportive, and growth- focused team culture.
Work 100% remotely
Gain hands- on experience with global e- commerce tools and platforms.
Enhance your English and communication skills through daily interaction with foreign clients.
Access regular training sessions and a knowledge- rich environment.

career growth, professional development

Cập nhật gần nhất lúc: 2026-02-02 01:35:03