[Đà Lạt] Front Office Leader - Trưởng nhóm lễ tân

Guest Experience:

Check- in and check- out procedures: Greet guests, verify identification and credit card information, issue room keys, and provide information about the hotel and its amenities.
Guest information and promotion: Provide guests with information about hotel services and amenities, as well as current promotions and events
Guest assistance and problem resolution: Resolve customer inquiries and complaints in a timely and efficient manner, using a professional and courteous manner.

Front desk area maintenance: Ensure that the front desk area, work areas, and equipment are clean and wellmaintained.
Guest requests and inquiries: Respond to guest requests and inquiries in a timely and efficient manner, using a professional and courteous manner.
Check- in and check- out records: Maintain accurate records of guest check- ins and check- outs, and report any discrepancies to management.
Guest complaints and concerns: Report any guest complaints or concerns to management immediately

End- of- shift reports: Review end- of- shift reports to ensure that all transactions are accurate and in compliance with hotel policies.
Cash and credit card handling: Ensure that all cash and credit card transactions are handled in accordance with hotel policies. Quality Assurance
Staff training: Train new and existing staff on front desk procedures and policies.
Creating a positive work environment: Promote a positive and supportive work environment where employee feedback is valued. Financial Management
Ensure that all Guests are checked in & out according to the Framework given.
Lead team in achieving review KPIs: Work with the team to develop and implement strategies to improve guest satisfaction and reviews.
Staff scheduling: Schedule and assign staff to ensure efficient operation of the front desk.

Willing to work on holidays
Working in 3 shifts, 8 hours per shift, 6 days per week

Good communication and guest- handling skills
Hardworking, honest, careful, enthusiastic, and a good team supporter
Proficient in computer skills
Effective communication in both Vietnamese & English, 3rd language is a plus.

Annual leave: 12 days
Participating in social insurance, health insurance, and unemployment insurance according to state regulations
Opportunity to build a capable and inspired workforce for new hospitality
Evaluation based purely on capacity and rapid growth opportunities
Competitive salary and bonus packages based on work results
13th- month salary

Cập nhật gần nhất lúc: 2026-01-26 15:15:03