[ ĐÀ LẠT] - GENERAL MANAGER

is responsible for operating and managing all work and operations staff in M Village&039;s luxury hotel, working under the direction of the Head of Operations.

Controlling and upgrading the system and equipment.
Managing operational and personnel costs.
Scheduling and arranging work shifts for hotel staff.
Reviewing KPIs (customer service quality, training quality, staff turnover rate, etc.).
Monitoring reservation lists, room status, emails, sales, and service quality reports.
Directly handling incidents that staff cannot resolve (guest complaints about service quality, room cleanliness, and other issues) to ensure maximum customer satisfaction.
Conducting periodic evaluations of staff performance.
Controlling room quality, product quality, and customer service quality, ensuring cleanliness standards in guest rooms and public areas.
Welcoming guests, and supervising hotel operations.
Building good relationships and images with all guests throughout their stay.
Monitoring and checking work processes according to M Village standards.
Evaluating guest satisfaction, creating a positive impression for customers.

Over 1- 2 years of experience in a managerial position in 4- 5 star hotels (preference given to candidates with a background in Front Office and Housekeeping).
Graduated from College or higher, or have relevant qualifications.
High discipline and a positive attitude.
Team management, planning, and progress reporting skills.
Hardworking, diligent, honest, careful, enthusiastic, and good team support.
Proficient in English.
Good communication and customer care skills.

Annual Leave: 12 days
13th- month salary
Premium Health insurance
Bi- annual Performance Review
Competitive compensation scheme including an annual performance bonus
Social insurance: in accordance with the Social Insurance Law
Provide budget for Laptop purchasing
Employee discount

Cập nhật gần nhất lúc: 2025-10-18 12:20:03