Job Description
Set up, configure, audit, and troubleshoot employee computers and devices across Windows, Linux, and macOS platforms.
Perform maintenance, monitoring, and troubleshooting for our multi- office network system.
Develop and maintain technical documentation for systems and procedures.
Participate in an on- call rotation for occasional after- hours or weekend support to address urgent issues and perform scheduled maintenance.
Assist in the setup, maintenance, and monitoring of cloud- based systems and applications, with on- the- job training to grow into a DevOps role.
Monitor, audit, and help enforce company- wide security standards in compliance with ISO 27001.
Provide high- quality technical support to end- users, focusing on delivering an excellent customer experience.
Qualifications
Required Skills & Qualifications:
Education:
A college diploma or university degree in Information Technology, Computer Science, or a related field.
Experience:
0- 2 years of experience in an IT support or system administrator role. Fresh graduates with relevant internship experience are encouraged to apply.
Technical Proficiency:
Basic knowledge of networking principles and protocols (TCP/IP, DNS, DHCP).
Experience installing, configuring, and troubleshooting Windows, Linux, and macOS operating systems.
Solid understanding of computer hardware and software.
Professional Competencies:
Ability to work independently and manage time effectively to meet deadlines.
Meticulous, careful, and attentive to detail.
Strong problem- solving and troubleshooting skills.
Willingness to learn new technologies and take on new responsibilities, particularly in DevOps.
Basic English reading skills for understanding technical documents and communications.
Reliable and willing to be on- call for infrequent night/weekend duties.
Excellent customer service mindset with a focus on improving user experience.
Preferred Qualifications:
Hands- on experience with DrayTek networking equipment.
A demonstrable passion for technology and a strong desire to potentially grow into development (Dev or DevOps) roles in the future.
Experience setting up or managing a Mobile Device Management (MDM) system (e.g., Jamf, Microsoft Intune) or a configuration management system (e.g., Ansible, Puppet).
Benefits
Clear career development path with opportunities for advancement into senior IT, DevOps, or Development roles.
Comprehensive health insurance and social security coverage as per Vietnamese law.
Annual company trips, team- building events, and regular social activities.
Competitive salary & 13th- month salary.
A supportive, dynamic, and collaborative work environment.
Dedicated on- the- job training and mentorship program, especially in modern DevOps practices.
Location: 214 Nguyen Truong To, Tan Thanh Ward, Tan Phu District, HCMC.
