Director of Spa & Wellness

Ensure sustainability practices and wellness standards are fully integrated into daily operations.
Monitor guest feedback, satisfaction scores, and service recovery initiatives to ensure exceptional service delivery.
Develop and implement spa and wellness strategies, concepts, programs, and experiences aligned with Six Senses’ wellness philosophy and brand positioning.
Perform other duties as assigned by Senior Management.
Oversee facility maintenance, equipment management, and inventory control to ensure optimal operation.
Drive revenue growth, profitability, and cost control through effective pricing strategies, upselling initiatives, and operational efficiencies.
Oversee menu development, treatment offerings, wellness programs, retail product selection, and seasonal promotions.
Develop and implement training programs to enhance service quality, technical skills, and wellness knowledge.
Represent the Spa & Wellness department professionally in all guest and stakeholder interactions.
Recruit, train, lead, and motivate spa and wellness teams, fostering a culture of excellence, engagement, and continuous development.
Analyze business performance, prepare operational reports, and present insights and action plans to Management.
Develop and manage departmental budgets, forecasts, revenue targets, and expense control.
Lead, manage, and oversee all spa, wellness, and recreational operations to ensure exceptional guest experiences and high service standards in line with brand philosophy.
Establish and maintain strong relationships with internal departments and external partners, including wellness practitioners, suppliers, and consultants.
Ensure compliance with hygiene, health, safety, and sanitation regulations, as well as brand standards and SOPs.

Experience in revenue generation, budgeting, forecasting, and cost control.
Bachelor’s degree in Hospitality Management, Wellness Management, Business Administration, or related fields.
Strong command of spoken and written English; additional languages are an advantage.
Strong knowledge of spa operations, wellness programs, treatments, retail, and service excellence standards.
Excellent communication, interpersonal, and guest engagement skills.
Passion for wellness, sustainability, and holistic guest experiences.
Minimum 7–10 years of experience in spa and wellness operations, preferably in luxury hotels, resorts, or wellness retreats, with at least 3–5 years in a senior management role.
Proven leadership, business acumen, and financial management skills.

Annual Home leave ticket support
Social Insurance on 100% salary
Relocation allowance to all positions provided
Accommodation provided
100% salary in 2- month probation
Uniforms provided
7 personal accident and health insurance enrolled from starting date
Duty Meals and Transportation provided
Worldwide learning & Career Development with Six Senses & IHG

Cập nhật gần nhất lúc: 2026-02-08 15:30:03