Duty Manager

• To inspect and pre- assigned rooms accommodation blockings for VIP’s special groups and regular guests that all rooms set- up and amenities are prepared according to standard.
• To constantly strive to please all guest with whom he/she may come into contact during his/her working hours.
• Maintain quality of services and standards according to requirement of hotel.
• To handle guest complaints in accordance with hotel policy, reporting all complaints and problems.
• To ensure that all airport pick- ups and drops- offs are handled properly..
• To have a sound working knowledge of the hotel’s daily functions and responsibilities to subordinates, assisting them in their duties.
• Follow and maintain standard operation procedures (SOP)
• To ensure that all associates have completed understanding and adheres to the hotel’s rules and regulations.
• To maintain the hotel’s standard and method of service.
• Select, train and evaluate all personnel within Front Office.
• Exceptional staff management skills and experience to drive forward the Front Office Strategy through team building, coaching and motivation.
• Perform other duties which are assigned by The Hotel Management from time to time.
• To ensure all associates provide a courteous and professional service at all times.
• To ensure that all VIPs are checked- in as per policy and procedure.
• To assist in the building of an efficient team of associates by taking an active interest in their welfare, safety and development.
• To ensure that all employees reporting for duty are punctual, wearing the correct and proper uniform and name badge at all times.
• To ensure that all message, fax, parcels and etc. are delivered as per hotel policy and standards.
• Able to overlook and manage all operations and matters related to Front Office operations.
• To assist in the training of any associates ensuring that they are full equipped and would have the necessary skills to perform their duties with maximum efficiency.
• Follow- up on complaints and take corrective measures.
• To liaise with the AFOM/FOM on any guest complaint and problems.
• To report all guest’s complaints, compliments and suggestions immediately to the management.

•At least one year experience as the same level.
• Min 2- year experience in Front Office/Guest Services,
• Bachelor’s Degree in Hospitality Management or equivalent education required.
• 3- 5 years in resort of similar size

- Housing and transportation allowances for those holding a household registration in Phu Quoc;
- Alowance for sailors who work in Phu Quoc;
- Bao Viet health insurance for individuals;
- Provided with 3 meals a day;

Cập nhật gần nhất lúc: 2026-02-15 19:40:02