Duty Manager

 Prepares a daily report on incidents and observations to the General and FO Manager, electronically and confidential.
 Patrols in the entire Hotel to verify smooth operations, to avoid disrespect of company procedures and policies or property and assets removed without proper authorization.
 Performs special duties as required by the General Manager or FO Manager.
 He/ She will work closely with local authorities in cases of emergencies and coordinates all emergencies activities and reports immediately to the management.
 Conforms to and enforces hotel policies and procedures as well as rules and regulations laid down by the management in order to achieve the highest levels of uniformity and guest service.
 Inspects the hotel premises on a regular basis to ensure that rooms and public areas as well as restaurants meet hotel standards
 Responsible for safeguarding of the property and asset of the hotel, including the basement and outskirt areas of the hotel.
 To meets and greet the guests especially regulars and VIPs on the arrivals and departures.
 Ensures that behavior of patrons, guests, visitors and staff is monitored and appropriate action is taken during failure or emergency.
 Ensures highest standards of personal appearance and hygiene, clean and pressed uniforms and nametags described in the hotel policy.
 He/She has to ensure that proper action is taken in cases of sickness, disease, theft or loss of property of the hotel or guests.
 Supervises a high standard of hygiene and sanitation throughout all service and public areas of the hotel.
 Decides about measures to be taken in cases of incidents at the Hotel and coordinates with other department heads on follow ups.
 To be fully aware of hotel’s policies and procedures as well as the staff handbook and disciplinary action proceedings.
 To be fully aware of the Hotel’s products and activities.
 He/She might be asked to proceed minor investigations in cases of theft or accidents
 Proceeds crises situations and evacuation according to hotel emergency procedures.

Required Skills :
• Good writing skills
• Proficient in the use of Microsoft Office and Front Office System
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Problem solving and organizational abilities
Qualifications –
• Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent
Experience :
• 2 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.

Service charge
Full entitlement to social welfare benefits in accordance with current regulations, including health insurance, social insurance, and unemployment insurance
Birthday gift
Meal Allowance
Annual health check- up

Cập nhật gần nhất lúc: 2026-07-06 17:50:03