Duty Manager/ Quản lý ca trực

• Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
• Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.
• Inspects front of house and back of house regularly for cleanliness.
• Promotes inter- hotel sales and in- house facilities.
• Supports and assists Front Office personnel and all departments at peak periods.
• Provides functional assistance and direction to all departments.
• Responds to guest needs and resolves related problems
• Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
• Provides input for Front Office meetings.
• Analyses and approves discounts and rebates.
• Fully conversant with all hotel emergency procedures.
• Ensures VIPs and priority club guests receive special attention
• Checks billing instructions and monitors guest credit
• Takes action with the Property Management Systems (PMS) in emergency situation.
• Works with Superior and Human Resources on manpower planning and management needs
• Supervises and directs Reception and Reservations personnel.
• Works with Superior and Director of Finance in the preparation and management of the Department’s budget.
• Cooperates, coordinates and communicates with other hotel departments as required.
• Assists Guest Relations in greeting, rooming, and sending off VIP guests.
• Analyses the rate variance report to ensure rooms revenue control
• Ensures front line staff complies with FIT marketing techniques and maximize sales.
Other tasks as assigned by direct manager

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Problem solving, reasoning, motivating, organizational and training abilities
• Ability to manage complex relationships
• Proficient in the use of Microsoft Office and Front Office System
• Strong Leadership skills in managing teams
• Must speak fluent English. Other languages preferred.

Birthday gifts and Internal Service Discount in accordance to IHG and resort&039;s policy
Enjoys IHG&039;s special offer for internal employee
14 annual leave days/year
Accident Insurance (24/24) & Bao Viet Healthy Insurance enjoyment as per IHG policy
13th month salary & monthly service charge
100 % salary and immediate Social Insurance enjoyment during probationary period
Competitive salary and Pre- opening service charge

Cập nhật gần nhất lúc: 2026-01-05 15:55:03