Duty Manager/Trưởng ca trực lễ tân

JOB SUMMARY
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
CORE WORK ACTIVITIES
Supporting Management of Front Desk Team
• Supervises and manages employees. Managing all day- to- day operations. Understanding employee positions well enough to perform duties in employees&039; absence.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Ensures employee recognition is taking place on all shifts.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Establishes and maintains open, collaborative relationships with employees.
Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Manages day- to- day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Ensuring Exceptional Customer Service
• Serves as a role model to demonstrate appropriate behaviors.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Provides services that are above and beyond for customer satisfaction and retention.
Managing Projects and Policies
• Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
• Ensures compliance with all Front Office policies, standards and procedures.
• Implements the customer recognition/service program, communicating and ensuring the process.

Education and Experience
• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
• 2- year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

• Uniform provided by Hotel..
• Food and Beverage discount at Hotel restaurant.
• Accident 24/7 Insurance
• Other benefits following Hotel policy & Vietnam labor law
• Competitive remuneration package
• Social Insurance, Health Insurance and Accident Insurance as per law
• Delicious and nutritious meal at Hotel Associate restaurant.

Cập nhật gần nhất lúc: 2025-12-22 18:30:03